1. Introduction
Limnic is operated by Potamic LLC (“Potamic,” “we,” “us,” or “our”). This Privacy Policy explains what personal information we collect when you use Limnic, including our websites, applications, and related services (together, the “Service”), how we use and share it, and the choices you have.
By using the Service, you acknowledge that you have read this Privacy Policy. If you do not agree with it, please do not use the Service. This policy does not cover third-party websites or services that Limnic links to or integrates with; their own privacy policies apply.
2. Information We Collect
Information you provide to us
- Account information: name, email address, password, and any profile details you choose to add.
- Content: files, text, data, and other material you upload, create, or store in the Service.
- Communications: messages you send us, such as support requests, feedback, or survey responses.
- Payment information: if you buy a paid plan, billing details are collected and processed by our payment processor. We do not store full card numbers.
Information collected automatically
- Device and connection data: IP address, browser type, operating system, device identifiers, and approximate location derived from your IP address.
- Usage data: pages and features you use, actions you take, timestamps, referring URLs, and crash or error reports.
- Cookies and similar technologies: see Section 5.
Information from third parties
- If you sign in through a third-party service (for example, Google or Apple), we receive the information that service shares with us, such as your name and email address.
- We may receive information from service providers that help us prevent fraud, process payments, or understand how the Service is used.
3. How We Use Information
We use personal information to:
- Provide, operate, and maintain the Service, including creating and managing your account.
- Process payments and send related notices, such as receipts and renewal reminders.
- Respond to your requests and provide customer support.
- Send service announcements, security alerts, and administrative messages.
- Send product updates or marketing, where permitted by law. You can opt out at any time.
- Monitor, analyze, and improve the Service and develop new features.
- Detect, investigate, and prevent fraud, abuse, security incidents, and other harmful activity.
- Comply with legal obligations and enforce our terms.
Legal bases (EEA, UK, and Switzerland). Where these laws apply, we rely on: performance of our contract with you; our legitimate interests in running, securing, and improving the Service; your consent, which you may withdraw at any time; and compliance with legal obligations.
We do not use your content to train artificial intelligence models.
4. How We Share Information
We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We share it only as follows:
- Service providers: vendors that host, store, process payments, send email, provide analytics, or offer support on our behalf. They may use your information only to perform services for us.
- At your direction: when you choose to share content with other users or connect a third-party integration.
- Legal and safety: when we believe in good faith that disclosure is needed to comply with law, legal process, or a government request, or to protect the rights, property, or safety of Potamic, our users, or others.
- Business transfers: in connection with a merger, acquisition, financing, or sale of assets, subject to this Privacy Policy or one at least as protective.
- With your consent: in any other case where you have agreed.
We may share aggregated or de-identified information that cannot reasonably be used to identify you.
5. Cookies and Similar Technologies
We use cookies, local storage, and similar technologies to keep you signed in, remember your preferences, secure the Service, and understand how it is used.
| Type | Purpose | Can you turn it off? |
|---|---|---|
| Strictly necessary | Sign-in, security, load balancing | No; the Service won’t work without them |
| Preferences | Remember settings such as language or theme | Yes |
| Analytics | Measure usage and performance | Yes |
You can block or delete cookies in your browser settings, though some features may stop working. Where required by law, we ask for your consent before setting non-essential cookies. We honor Global Privacy Control (GPC) signals as a request to opt out of any sale or sharing of personal information.
6. Data Retention and Security
Retention. We keep personal information for as long as your account is active or as needed to provide the Service. After you delete your account, we delete or de-identify your information within 90 days, except where we must keep it longer for legal, tax, accounting, or security reasons, or to resolve disputes. Backups are overwritten on a rolling schedule.
Security. We use administrative, technical, and physical safeguards designed to protect your information, including encryption in transit and access controls. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If we learn of a breach affecting your personal information, we will notify you as required by law.
7. Your Rights and Choices
Account and communications. You can update your account information in your settings. You can unsubscribe from marketing emails using the link in each message; we will still send service and security messages.
Privacy rights. Depending on where you live, including California and other U.S. states with comprehensive privacy laws, the EEA, the UK, and Switzerland, you may have the right to:
- Know about and access the personal information we hold about you.
- Correct inaccurate information.
- Delete your information.
- Receive a portable copy of your information.
- Opt out of the sale or sharing of personal information, targeted advertising, or certain profiling. We do not engage in these.
- Object to or restrict certain processing, and withdraw consent where we rely on it.
- Appeal our decision on your request.
To make a request, contact us. We will verify your identity before acting and respond within the time the law requires. You may use an authorized agent where the law allows. We will not discriminate against you for exercising these rights. If you are in the EEA, UK, or Switzerland, you may also complain to your local data protection authority.
8. Other Important Information
Children. The Service is not directed to children under 13 (or under 16 in the EEA and UK), and we do not knowingly collect their personal information. If you believe a child has given us personal information, contact us and we will delete it.
International transfers. Potamic is based in the United States, and we process information in the United States and other countries where our service providers operate. Where required, we use safeguards such as the European Commission’s Standard Contractual Clauses for transfers out of the EEA, UK, or Switzerland.
Changes to this policy. We may update this Privacy Policy from time to time. We will post the new version here and update the “Last updated” date. If the changes are material, we will give you notice, such as by email or in the Service, before they take effect.